Privacy Policy

Tendara ("we", "our", or "us") is committed to handling information shared with us with care and respect. This Privacy Policy sets out how we collect, use, store, and protect personal information when you visit our website at tendarau.sbs, enquire about our workshops, or use any of our services.

Please read this document thoughtfully. By using our website or contacting us, you acknowledge the practices described here. If you have any questions, you are welcome to reach us at [email protected].

1. Who We Are

Tendara operates from 182 Chaweng Beach Road, Bo Phut, Ko Samui 84320, Thailand. We offer family communication workshops, household records organisation sessions, and a peer community membership. All of our offerings are general educational and administrative in nature.

2. Information We Collect

Information You Provide Directly

When you fill in our contact form, enquire about a workshop, or join our community membership, we may collect:

• Your name and preferred form of address
• Your email address and telephone number
• Any message or question you choose to share with us
• Payment details (processed securely through our payment providers; we do not store full card numbers)

Information Collected Automatically

When you visit our website, certain technical data is collected automatically by our hosting and analytics systems, including:

• Your IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on the site
• Referring URL (the page you visited before arriving here)
• Cookie identifiers (see our Cookie Policy for details)

3. How We Use Your Information

We use the information we hold only for purposes that are fair and reasonable, including:

• Responding to your enquiries and booking requests
• Sending you information about workshops or community activities you have expressed interest in
• Processing payments for sessions or memberships
• Improving the content and usability of our website
• Complying with legal obligations applicable in Thailand

We do not use your information for automated decision-making that produces legal or similarly significant effects, and we do not sell your information to third parties.

4. Legal Basis for Processing

We process personal information on the following bases:

• Your consent — for example, when you tick the privacy agreement box on our contact form
• Contractual necessity — to fulfil a workshop booking or membership you have requested
• Legitimate interests — to maintain and improve our services, and to respond to general enquiries
• Legal obligation — where Thai law or regulation requires us to retain certain records

5. Sharing Your Information

We share personal information only where necessary:

• Service providers — such as email delivery services, payment processors, and website hosting companies who act on our behalf and are bound by appropriate confidentiality obligations
• Legal authorities — where we are required to do so by law, regulation, or court order in Thailand

We do not share your information with advertising networks or data brokers.

6. Data Retention

We keep your personal information only for as long as is needed for the purposes described in this policy, or as required by applicable Thai laws and regulations. Enquiry records are generally held for up to two years. Financial transaction records may be retained for longer periods in accordance with accounting and tax obligations.

7. Your Rights

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Ask us to delete information we no longer need
• Withdraw consent where processing is based on consent
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please write to us at [email protected]. We will respond within a reasonable time and may need to verify your identity before acting on a request.

8. Security

We take reasonable and appropriate steps to protect the information we hold from loss, misuse, and unauthorised access. Our website uses HTTPS encryption. However, no method of transmission over the internet is entirely without risk, and we encourage you to exercise care when sharing personal information online.

9. Cookies

Our website uses cookies to support basic functionality and to understand how visitors engage with our content. You can read more in our Cookie Policy.

10. Children's Privacy

Our services are designed for adults. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has shared information with us without appropriate consent, please contact us so we can address the matter.

11. Changes to This Policy

We may update this Privacy Policy from time to time as our practices or legal requirements change. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please do not hesitate to get in touch:

• Email: [email protected]
• Phone: +66 2 736 4519
• Address: 182 Chaweng Beach Road, Bo Phut, Ko Samui 84320, Thailand